Guni provides you with the facility to send Automated response to replies that you received through Automated Workflows.
Benefits of Automated Response
- Send response within seconds.
- Allow you to set conditions for response message trigger based on the reply.
- Improve engagement through a single effort.
Workflows only work on Dedicated Numbers.
How to Trigger Automation Workflows?
- Click on ‘Automation’ -> ‘Workflow Actions‘.
- Click on ‘Add Workflow’.
- Enter the ‘Name of the Workflow’.
- Click ‘ Create Workflow’.
- Then click on ‘Add Actions’.
- Click on ‘+Add Actions’.
- An ‘Add Action’ box will appear.
- Type the response you want to send on reply.
- Choose the condition for that message response to be triggered
- Exact – Response will be triggered if the reply is exact same as Keyword you provided.
- Contains – Response will be triggered if the reply is containing the Keyword you provided, anywhere in the content.
- Default – Will trigger at any reply without any keyword, but only once.
- Click on ‘Add’.
If second message from same contact doesn’t have a matching condition, then no response will be automated.
- Add all the required actions one by one.
- Once you are done, click on ‘ Assign Group’.
- Select the required group.
- Click on ‘Select’.
- Open the ‘workflow‘ page again.
- Turn ‘ON’ it’s status.
- Now, your workflow will trigger responses for any campaign with the selected group, based on conditions applied.
Need to Change Group?
- If you need to change the group, click on ‘Change Name’ appeared at place of ‘ Assign Group’.
- Select the new group, click Select.
Delete Workflow
- Click on ‘trash’ icon present on front of each workflow.
- Click ‘ Continue’ for confirmation, then ‘Ok’.
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