Guni provides you an easy way to set up a conversation with customers through it’s chat like conversation.
Handling Conversation at Guni
- Click on ‘Conversation‘ through the left-hand menu.
- Unread Chats will be visible by default.
- Click on ‘All’ to view all of them.
- Search for or click on the contact you wish to hold a conservation with.
Notification about receiving a reply message will be visible in conversation.
Sending SMS through Conversation
- Select Sender ID
- Shared Number – Our system will assign numbers from a random number pool.
- Dedicated Number – This is a unique number used by your account, to use this you will need to buy one.
- Business Name – You can use a dynamic name such as “Guni”.
- Personal Number – Number that you have registered with Guni account.
- Type the Message Content.
- Add template, Short URL if needed.
- Click on
- Send – for sending the message.
- Schedule icon – For sending in future.
- It will display messages sent and received with
- Sending Time – Timestamp of message sending.
- Message Staus – Status of message approved, not approves, waiting approval, sent, blocked.
Send a quick message.
Send Automated Responses with Workflow.
