Overview

Opting out contacts from receiving SMS/MMS messages is an essential practice for maintaining customer satisfaction and adhering to communication regulations. Guni provides a simple way to manage opt-out contacts by blocking them through the platform.

Benefits of Managing Opt-Out Contacts

• Ensures compliance with communication laws by respecting recipients’ preferences.
• Reduces negative feedback by avoiding sending messages to those who opted out.
• Maintains a clean and updated contact list for campaigns.

Steps to Add Opt-Out Contacts in Guni

Option1 – Adding Bulk Opt-Out contacts

• Go to the Audience section in the Guni dashboard: Guni Audience.

• Click on Opt-Out List to view the current opt-out contacts.
  Or
• Click on Audience -> Opt-out.
• To add new contacts, click ‘Block Contacts’.

• Choose the ‘Add Bulk Contacts’ option to upload multiple numbers at once.
• Click ‘Download Template’ to get the predefined Excel file.

• Open the downloaded file and enter the contact details in the following columns:
  • Name: The name of the contact.
  • Mobile: The mobile number of the contact.
  • Country Code: The country code (e.g., 61 for Australia).
• Save the file after entering the data.
• Go back to the Guni platform and click Next.

• Click ‘Finalize Import’ the updated file to complete the opt-out process.

Option 2 – Adding Single Opt-out Contact

• Go to the Audience section in the Guni dashboard: Guni Audience.
• Click on Opt-Out List to view the current opt-out contacts.
  Or
• Click on Audience -> Opt-out.
• To add new contacts, click ‘Block Contacts’.
• Click on ‘Add Single Contact‘.

• Enter the ‘User Number’ and ‘User Name’.
• Click on ‘Block Number‘.

• It will appear in opt-outs, marked as ‘Not Optout by Customer’.

How to Unblock Opt-outs

• Click on the ‘Lock’ icon in front of opted out contact.

• Click on ‘ Continue’.
• Contact will be unblocked.