Adding Opt-Out Contacts in Guni

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Overview

Opting out contacts from receiving SMS/MMS messages is an essential practice for maintaining customer satisfaction and adhering to communication regulations. Guni provides a simple way to manage opt-out contacts by blocking them through the platform.

Benefits of Managing Opt-Out Contacts

  • Ensures compliance with communication laws by respecting recipients’ preferences.
  • Reduces negative feedback by avoiding sending messages to those who opted out.
  • Maintains a clean and updated contact list for campaigns.

Steps to Add Opt-Out Contacts in Guni

  • Click on Opt-Out List to view the current opt-out contacts.
  • To add new contacts, click Block Contacts.
  • Choose the Add Bulk Contacts option to upload multiple numbers at once.
  • Click Download Template to get the predefined Excel file.
  • Open the downloaded file and enter the contact details in the following columns:
    • Name: The name of the contact.
    • Mobile: The mobile number of the contact.
    • Country Code: The country code (e.g., 61 for Australia).
  • Save the file after entering the data.
  • Go back to the Guni platform and click Next.

Click Finalise Import the updated file to complete the opt-out process.

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